10. Contract Withdrawal
10.1. If it becomes impossible for the Provider to fulfil its obligations under the Contract due to serious technical reasons or force majeure, or if the Provider is not able to provide the service to the Customer within the time limit specified in these Terms and Conditions, even after making all efforts that can be fairly required of it, the Provider is obliged to immediately inform the Customer of this fact and at the same time it is obliged to offer the Customer an alternative performance or the possibility for the Customer to withdraw from the Contract (cancel the order). If the Customer withdraws from the Contract for the reasons set out in this clause of these Complaints and Commercial Terms and Conditions, the Provider is obliged to refund to the Customer the deposit already paid for the provision of the service agreed in the Contract within 14 days of the notification of withdrawal from the Contract by transfer to the account designated by the Customer.
10.2. The Customer is not entitled to withdraw from the Contract without giving any reason pursuant to § 7 et seq. 102/2014 Coll. on Consumer Protection in Distance Selling (hereinafter referred to as the ""Act on Consumer Protection in Distance Selling""), since according to the provisions of § 7 (6) of the Act on Consumer Protection in Distance Selling, the consumer may not withdraw from the Contract, the subject of which is the provision of a service, if the provision of the service has begun with the consumer's express consent and the consumer has declared that he/she has been duly instructed that by expressing this consent he/she loses the right to withdraw from the Contract after the full provision of the service, and if the service has been provided in full.
10.3. Contract Withdrawal is required in writing, in a manner that does not give rise to any doubt that the withdrawal has been made in error or in the form of a notation on another durable medium, or using the form attached as Annex 1 to these Terms and Conditions.
10.4. Contract Withdrawal pursuant to the preceding clause of these Terms and Conditions must contain the information required in the Contract withdrawal form, which forms Annex 1 to these Terms and Conditions, in particular the identification of the Customer, the number and date of the order, the exact specification of the service, the manner in which the Provider is to return the performance already received, if the right to its return has arisen.
10.5. In the event of withdrawal from the Contract by the Customer, any supplementary contract related to the Contract from which the Customer has withdrawn shall also be cancelled from the outset. No costs or other payments may be claimed from the Subscriber that are related to the cancellation of the supplementary contract, except for the costs and payments referred to in § 10 (5) of the Act on Consumer Protection in Distance Selling and the price for the service.
10.6. The Provider shall terminate the Subscriber's access to the provided Services without undue delay after receipt of the notice of withdrawal from the Contract, within 24 hours at the latest, provided, however, that the withdrawal from the Contract is valid and for the reasons set out in these Terms and Conditions.
10.7. The Provider is obliged to return to the Customer without undue delay, no later than within 14 days from the date of receipt of the notice of withdrawal from the Contract, all payments received from the Customer under or in connection with the Contract, if the Customer is entitled to their return under those terms and conditions.
10.8. The Provider is obliged to refund to the Subscriber the consideration (price) for the service in the same way as the Subscriber used for his/her payment, unless the Provider agrees with the Subscriber on a different method of refunding the payments without charging the Subscriber any additional fees in this regard.
10.9. The Subscriber is entitled to request the Provider to cancel his/her access to the provided service at any time without giving any reason. In such case, the Contract shall be terminated. However, the Subscriber shall not be entitled to a refund of any consideration paid.
10.10. The Customer has the right to withdraw from the Contract in cases where:
a) the Provider does not make the Service available for the first time within the time limits set out in clause 5.2 of these Terms and Conditions (further T&C);
b) the service is unavailable for more than 7 working days pursuant to clause 5.5 of these T&C;
c) the Service has a defect which cannot be remedied and which prevents the Service from being used properly in accordance with clause 8.2 of T&C;
d) the service has multiple repeated defects as per clause 8.2. of these T&C;
e) the Provider fails to rectify the technical defect even within 7 working days pursuant to clause 8.9 of these T&C.
